Responsible Gambling Policy

At Ravirahotelretreat, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling and ensuring the well-being of every guest who chooses to visit our casino. This policy has been developed and is maintained by , located at .

We understand that for some individuals, gambling can become more than just a pastime. We want you to know that you are not alone, and we are here to support you every step of the way.

Our Commitment

Ravirahotelretreat is fully dedicated to providing a safe, fair, and responsible gambling environment for all of our guests. Our commitment includes:

  • Training all casino staff to recognise and respond to signs of problem gambling with compassion and professionalism.
  • Providing clear and accessible information about responsible gambling practices throughout our premises and on this website.
  • Offering practical tools and resources to help guests manage their gambling activity.
  • Collaborating with national and international responsible gambling organisations to stay current with best practices.
  • Ensuring that our gambling environment is free from pressure and that guests can make informed choices at all times.
  • Actively promoting the message that gambling is a form of entertainment, not a way to make money or solve financial difficulties.

We encourage you to set personal limits before you begin playing, keep track of the time and money you spend, and always gamble within your means. Remember, it is perfectly okay to walk away at any time.

18+ Age Policy

Gambling at Ravirahotelretreat is strictly reserved for individuals who are 18 years of age or older. This is a legal requirement under Western Australian law, and we take our responsibility to enforce this policy very seriously.

We have a zero-tolerance approach to underage gambling. Our measures include:

  • Mandatory age verification checks at all casino entry points — all guests may be asked to present valid government-issued photo identification, such as a passport, driver's licence, or proof-of-age card.
  • Regular staff training on how to identify and appropriately handle suspected underage gambling attempts.
  • Immediate removal from the gaming floor of any individual who is found to be under 18, or who is unable to provide satisfactory proof of age.
  • Strict prohibition on minors accessing or loitering in the casino gaming areas at any time.

If you are a parent or guardian, we strongly encourage you to speak openly with young people about the risks associated with gambling and to keep gambling accounts and related materials out of their reach.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and it can be difficult to recognise in yourself or in someone you care about. We want to help. Below are some common warning signs that gambling may be becoming a problem:

Signs in Yourself

  • Spending more money or time on gambling than you originally intended.
  • Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or employers about how much you gamble or how much you have lost.
  • Using gambling as a way to escape from stress, depression, anxiety, or other emotional difficulties.
  • Borrowing money, selling possessions, or neglecting bills and other financial obligations in order to fund gambling.
  • Neglecting work, study, family, or social responsibilities because of gambling.
  • Feeling unable to stop gambling, even when you want to.
  • Experiencing feelings of guilt, shame, or regret after gambling.

Signs in Someone You Know

  • Unexplained absences from home, work, or social events.
  • Sudden and unexplained financial difficulties or requests to borrow money.
  • Mood swings, withdrawal, or increased secrecy around finances and personal activities.
  • Talking excessively about gambling, wins, or losses.
  • Neglecting personal hygiene, relationships, or everyday responsibilities.

If any of these signs resonate with you or someone you know, please do not hesitate to reach out for help. Acknowledging that there may be a problem is a courageous and important first step, and support is available right now.

Self-Exclusion Tools and Responsible Gambling Controls

We offer a range of practical tools designed to help you stay in control of your gambling. These tools are available to all guests and can be accessed at any time, with no judgment and with complete confidentiality.

Self-Exclusion Program

If you feel that you need to take a break from gambling, our Self-Exclusion Program allows you to voluntarily exclude yourself from the casino gaming floor at Ravirahotelretreat for a defined period or indefinitely. During a self-exclusion period:

  • You will be prohibited from entering the casino gaming areas.
  • Our staff will be trained to recognise and enforce your exclusion respectfully and discreetly.
  • You may also be eligible to register with the Western Australian Government's statewide self-exclusion register for broader coverage across multiple venues.

To initiate a self-exclusion request, please speak confidentially with a member of our Responsible Gambling team at the casino, or contact us directly at the address provided at the top of this page.

Additional Controls Available to Guests

  • Deposit and spend limits: Set personal spending limits before you begin gambling to help you stay within your budget.
  • Time limits and reminders: Ask our staff to set time alerts to help you keep track of how long you have been on the gaming floor.
  • Reality checks: Request periodic check-ins from our team to help you stay grounded and in control.
  • Cooling-off periods: If you feel overwhelmed, take a break. Our staff can help facilitate a temporary cooling-off period away from the gaming floor.
  • Financial counselling referrals: We can connect you with professional financial counsellors if gambling has affected your financial situation.

All requests for self-exclusion and responsible gambling support will be handled with the utmost sensitivity and respect for your privacy.

Helplines and Support Organisations

You do not have to face this alone. Whether you are concerned about your own gambling or that of someone close to you, a wide range of free, confidential, and non-judgmental support services are available around the clock. Please do not hesitate to reach out.

Australia — National and State Support

Our Promise to You

At Ravirahotelretreat, every guest matters to us deeply. We are committed to ensuring that your experience with us is positive, safe, and enjoyable. We will always treat anyone seeking help with the highest level of respect, care, and confidentiality.

If you ever feel that you need support, please do not hesitate to speak with any member of our team. We are here for you, and asking for help is always the right thing to do.

This Responsible Gambling Policy is maintained by , . We review and update this policy regularly to ensure it continues to reflect best practices and the highest standards of player care.