Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operates and manages cookies and similar tracking technologies on the Ravirahotelretreat website (the "Site"). By using our Site, you agree to the use of cookies as described in this policy. If you do not agree, you may adjust your browser settings or use the cookie management tools described below.
For any privacy-related inquiries, please contact us at: privacy@ravirahotelretreat.com.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better and more personalised browsing experience, and to give website operators information about how their site is being used.
Cookies may be set by the website you are visiting (known as "first-party cookies") or by third-party organisations, such as analytics providers or advertising networks ("third-party cookies"). Cookies can be "session cookies", which are deleted when you close your browser, or "persistent cookies", which remain on your device for a set period of time or until you delete them manually.
In addition to cookies, our Site may use similar technologies such as web beacons (also called pixel tags or clear GIFs), local storage, and scripts. This policy covers all such technologies collectively referred to as "cookies" for ease of reading.
2. Why Do We Use Cookies?
uses cookies for several important purposes, including:
- Ensuring the technical operation and security of the Site.
- Remembering your preferences and settings during your visit.
- Analysing how visitors use the Site so we can improve its content and functionality.
- Delivering relevant advertising and promotional content related to our hotel and casino services.
- Enabling social media features and integrations.
- Preventing fraud and enhancing the security of online transactions, including hotel bookings and casino account management.
3. Types of Cookies We Use
3.1 Strictly Necessary (Essential) Cookies
These cookies are required for the Site to function properly. Without them, services such as room reservations, secure login, and account management would not be available. These cookies do not collect personally identifiable information and cannot be switched off in our systems. They are usually only set in response to actions you take, such as filling in a booking form or logging in to your account.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Used to distinguish between humans and bots on the Site, protecting against malicious traffic and DDoS attacks. | First-party / Third-party | 30 minutes |
| cf_clearance | Cloudflare | Stores proof that a security challenge (e.g. CAPTCHA) has been passed, allowing access to protected pages. | First-party | 1 year |
| _cfruid | Cloudflare | Used to identify individual clients behind a shared IP address and apply security settings per client. | First-party | Session |
| PHPSESSID | Maintains your user session and keeps you logged in while navigating the Site. | First-party | Session | |
| cookie_consent | Stores your cookie consent preferences so you are not asked to consent on every visit. | First-party | 1 year | |
| XSRF-TOKEN | Provides cross-site request forgery (CSRF) protection for form submissions and secure transactions. | First-party | Session |
3.2 Analytics and Performance Cookies
These cookies allow us to count visits and measure traffic sources so we can evaluate and improve the performance of our Site. They help us understand which pages are most and least popular and how visitors navigate the Site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Site.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique ID used to generate statistical data on how you use the Site. Distinguishes unique users and sessions. | First-party | 2 years |
| _ga_<container-id> | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and track user interactions across pages. | First-party | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique ID to track user behaviour throughout the day for analytics reporting purposes. | First-party | 24 hours |
| _gat | Google Analytics (Google LLC) | Throttles request rate to limit data collection on high-traffic websites. | First-party | 1 minute |
| _gac_<property-id> | Google Analytics / Google Ads (Google LLC) | Contains campaign-related information used to associate conversions with ad campaigns. | First-party | 90 days |
Google Analytics data is processed in accordance with Google's Privacy Policy. Google may transfer analytical data to servers that may be located outside Australia. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
3.3 Marketing and Advertising Cookies
These cookies are used to track visitors across websites so that we and our advertising partners can display advertisements that are relevant and engaging to you. They also help us measure the effectiveness of our marketing campaigns. These cookies may be set by us or by third-party advertising networks. Refusing these cookies will not affect your ability to use the Site, but you may see less relevant advertising.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta (Facebook) Pixel | Used by Facebook and Instagram to deliver, measure, and improve the relevance of advertisements. Identifies browsers across websites for advertising targeting. | First-party | 90 days |
| fr | Meta (Facebook) | Used by Facebook to provide targeted advertising features, measure ad performance, and track users across Facebook products. | Third-party | 90 days |
| _gcl_au | Google Ads (Google LLC) | Used by Google Ads to store and track conversions from paid advertisements to measure campaign effectiveness. | First-party | 90 days |
| IDE | Google DoubleClick (Google LLC) | Used to register and report actions taken after viewing or clicking on an advertisement, enabling targeted advertising and audience measurement. | Third-party | 1 year |
| NID | Google LLC | Stores visitor preferences and is used to personalise Google services and advertising, including Google Ads remarketing lists. | Third-party | 6 months |
| _ttp | TikTok Pixel | Used to measure the effectiveness of advertising campaigns on TikTok by tracking user behaviour and conversions from TikTok ads. | First-party | 13 months |
| muid | Microsoft (Bing Ads) | Used by Microsoft Advertising (Bing Ads) to track visitor activity and attribute conversions to advertising campaigns. | Third-party | 1 year |
3.4 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference, currency settings, or whether you have previously visited the Site. They may be set by us or by third-party providers whose services we have integrated into our Site. If you disable these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| lang | Remembers the user's preferred language setting. | First-party | Session | |
| currency_pref | Stores the user's preferred currency for displaying room rates and pricing. | First-party | 30 days | |
| recently_viewed | Remembers recently viewed rooms, packages, and offers to improve the browsing experience. | First-party | 7 days |
4. Your Consent
In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international standards, we seek your informed consent before placing non-essential cookies on your device.
When you first visit the Ravirahotelretreat website, you will be presented with a cookie consent banner that allows you to:
- Accept all cookies — allow all categories of cookies described in this policy.
- Accept only essential cookies — allow only strictly necessary cookies required for the Site to function.
- Manage preferences — customise your consent by enabling or disabling specific cookie categories (Analytics, Marketing, Functional).
Your consent is recorded and stored on your device via the cookie_consent cookie
for a period of 12 months. After this period, you will be asked to renew your preferences.
You may withdraw or change your consent at any time by clicking the "Cookie
Preferences" link available in the footer of every page on our Site.
Please note that withdrawing your consent does not affect the lawfulness of any processing based on your consent before its withdrawal. Strictly necessary cookies do not require your consent as they are essential for the operation of the Site.
5. Managing and Controlling Cookies
In addition to the consent tools provided on our Site, you can control and manage cookies through your web browser settings. Most browsers allow you to:
- View the cookies currently stored on your device.
- Block all cookies from being set.
- Delete all cookies or cookies from specific websites.
- Allow cookies only from sites you trust.
- Configure your browser to notify you when a cookie is being set.
Please note that restricting cookies may impact the functionality of the Site and may prevent you from completing hotel reservations or accessing your casino account. For guidance on managing cookies in your specific browser, please visit the following links:
5.1 Opting Out of Third-Party Advertising Cookies
You may opt out of interest-based advertising by visiting the following industry opt-out platforms:
- Your Online Choices (Australia) — opt out of interest-based advertising from participating organisations.
- Google Ads Settings — manage Google advertising preferences.
- Facebook Ad Preferences — manage Meta advertising preferences.
- Microsoft Advertising Opt-Out — manage Bing advertising preferences.
6. Cookies and Responsible Gambling
As a hotel-casino, takes its responsible gambling obligations seriously. We do not use cookies or tracking technologies to target individuals identified as vulnerable, self-excluded, or subject to any gambling restrictions with casino-related marketing or promotional content. If you have self-excluded or opted out of marketing communications, we apply technical measures to ensure your exclusion is honoured across our digital platforms.
7. International Data Transfers
Some of the third-party cookie providers listed in this policy (including Google LLC and Meta Platforms Inc.) are based outside of Australia and may process data collected through cookies on servers located outside Australia. Where data is transferred internationally, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles and applicable data protection laws. We rely on contractual safeguards, such as Standard Contractual Clauses, and/or the privacy frameworks of the recipient countries to protect your information.
8. Data Retention
The retention period for each cookie varies and is indicated in the tables above. Data collected through analytics and advertising cookies is retained by third-party providers in accordance with their own data retention policies. Aggregated and anonymised analytics data may be retained by for up to 26 months for internal reporting and planning purposes, after which it is deleted or further anonymised.
9. Children's Privacy
Our Site is not directed at persons under the age of 18. We do not knowingly use cookies to collect personal information from children. The casino section of the Site is accessible only to persons who are 18 years of age or older in compliance with the Casino Control Act 1984 (WA) and other applicable laws. If we become aware that a child has provided personal information through our Site, we will take steps to delete such information promptly.
10. Changes to This Cookie Policy
reserves the right to update or modify this Cookie Policy at any time to reflect changes in technology, legislation, our business operations, or the cookies we use. Any changes will be posted on this page with a revised "Last Updated" date at the top of the document. Where changes are material, we will take reasonable steps to notify you, which may include displaying a notification on the Site or, where we hold your contact details, sending you an email.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
11. Privacy Policy
The use of cookies and the personal data collected through them is also governed by our Privacy Policy, which forms part of our overall commitment to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We encourage you to read our Privacy Policy to understand how we collect, use, disclose, and safeguard your personal information more broadly.
12. Contact Us
If you have any questions, concerns, or complaints about this Cookie Policy or the way we handle cookies and personal data, please contact our Privacy Officer:
- Legal Entity:
- Registered Address:
- Email: privacy@ravirahotelretreat.com
We will endeavour to respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.