1. Organisation Details

Trading name: Ravirahotelretreat

Legal entity:

Registered address:

Privacy contact: privacy@ravirahotelretreat.com

2. Information We Collect

Depending on how you interact with us, we may collect:

  • identity and contact details, including name, date of birth, address, telephone number, and email address;
  • booking, accommodation, dining, event, and service preferences;
  • payment and transaction details processed through approved payment providers;
  • identification and age-verification information required for regulated gaming access;
  • loyalty activity, visit history, and records needed to administer gaming services and responsible gambling controls;
  • communications, enquiries, complaints, and service feedback;
  • website usage, device, browser, cookie, and approximate location data; and
  • CCTV, access-control, security, and incident information collected on our premises.

3. How We Collect Information

We collect information directly from you when you make a booking, submit a form, contact us, enter regulated areas, use our services, or participate in a loyalty programme. We may also receive information from booking platforms, payment providers, event organisers, identity-verification providers, security contractors, and regulators where permitted by law.

4. Why We Use Information

  • to process bookings, payments, enquiries, and service requests;
  • to provide hotel, casino, dining, event, and guest services;
  • to verify age and identity and comply with gaming, security, anti-fraud, and financial obligations;
  • to administer responsible gambling measures, including limits, exclusions, and support requests;
  • to communicate operational information and, where permitted, marketing messages;
  • to maintain safety, investigate incidents, and protect guests, staff, and property;
  • to analyse service performance and improve our website and facilities; and
  • to meet legal, regulatory, insurance, accounting, and dispute-resolution requirements.

5. Sensitive Information

We only collect sensitive information where it is reasonably necessary, authorised by law, or collected with your consent. This may include accessibility needs, health information relevant to safety or service delivery, biometric or identification information used by approved verification systems, and information connected with self-exclusion or responsible gambling support.

6. Disclosure to Other Parties

We may disclose relevant information to payment processors, technology and hosting providers, booking platforms, professional advisers, insurers, security providers, event partners, identity-verification services, and government or regulatory authorities. We only disclose information for legitimate operational or legal purposes and require service providers to protect it appropriately.

7. Overseas Disclosure

Some technology, booking, analytics, or support providers may store or process information outside Australia. Before using such providers, we take reasonable steps to assess their privacy and security safeguards and limit the information disclosed to what is necessary for the service.

8. Cookies and Analytics

Our website uses essential cookies for core functions and may use optional analytics or marketing cookies where you provide consent. You can manage optional cookies through the consent banner and your browser settings. More information is available in our Cookie Policy.

9. Direct Marketing

We may send promotional communications where you have consented or where Australian law otherwise permits. Every electronic marketing message will provide a practical way to unsubscribe. Service notices about an existing booking or account are not promotional communications.

10. Data Security and Retention

We use administrative, technical, and physical safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is retained only for as long as reasonably required for operational, legal, regulatory, security, and record-keeping purposes, then securely deleted or de-identified where appropriate.

11. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding. Where an exception under Australian law applies, we will explain the reason for any refusal where permitted.

12. Children and Regulated Gaming Areas

The website is not intended to facilitate gaming by anyone under 18. Minors must not access regulated gaming areas or submit gaming-related requests. Hotel and event information involving minors may be provided by a parent, guardian, or authorised organiser where reasonably necessary.

13. Complaints

Send privacy questions or complaints to privacy@ravirahotelretreat.com. We will acknowledge the matter, investigate it, and provide a response within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

14. Changes to This Policy

We may update this policy when our services, legal obligations, or information-handling practices change. The current version and revision date will be published on this page.